Service delivery protests are a reality caused by facts and perceptions that government is failing to deliver. Scholars, commentators, activist and government itself agree that there is an urgent need to address the communication breakdown between local government in particular and citizens. The solution is CoSev, a mobile platform that connects local government and its citizens enabling them to co-create improved delivery of essential services.
By picking up a mobile phone a citizen will report any issue, rate service points, participate in surveys, report a crime, and see the progress of issues in their area. Municipal officials will instantly pick-up the issues and respond, track field work as issues are addressed, send citizens service notifications, and generate statistical reports for decision making. CoSev is a smart technology that will enrich the service experience of citizens and enable municipalities to be pro-active. It will increase transparency and create active citizenship.